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Administer help requests from Freshdesk

Location:From home role with XR UK (UK Wide)
Hours per week:2-4
No. spaces available:3
Meeting Time: TBA
Meeting Format:Conference call
Meeting Schedule: Attend occasional group meetings but other hours flexible, role can be shared
Essential Skills:Good knowledge of IT systems, preferably those in XR; Help desk processes
Desired Skills:Organised; Written communication; Freshdesk (a help desk ticketing system)
Accessibility considerations: Need to verbally communicate and use a screen and keyboard

You will work in the Freshdesk based support team within the Digital circle.

We answer technical queries associated with the XR Website, our rebel database on Action Network and our communications platforms

A common request relates to GDPR requirements and rebel's information held by XR

Other requests include technical issues with our chat and info storage systems, including Mattermost and XR's Cloud

You will work with other members of our Triage team and will learn from them how best to handle rebel's needs for technical support. In doing this, you will become involved with all areas of XR's communications and data handling systems.

A technical background can be an advantage but if not, training will be made available. You just need a desire to support rebels in resolving their questions by identifying the appropriate sources of information and providing our rebels with timely and effective support.

This role is being advertised by the following working group:


Location: XR UK (UK Wide)

Implementing, through the collective decision of its subcircles, tactical plans to execute XRUK Strategy. Supporting its subcircles to fulfill their mandates and tactical plans through individual subcircle and build cross-circle projects. Supporting its subcircles in the decentralisation of its teams where possible.

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